Privacy Policy - BitPOS-TMD

BitPOS.pro (“we,” “us,” or “our”) develops a suite of applications and an associated website at https://bitpos.pro (together, the “Service”). Our apps include:

BitPOS-MOT - Mobile Order Taking
BitPOS-KOT - Kiosk Order Taking
BitPOS-KDS - Kitchen Display System
BitPOS-MBM - Multi-Branch Monitoring
BitPOS-TMD - Tindahan Mobile Dashboard

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our apps or visit our website.

1. Information We Collect

1.1 Personal Information You Provide

Account Registration: Name, email address, phone number, company/business name.
Support Requests & Feedback: Messages, screenshots, or logs you send when contacting us.

1.2 Automatically Collected Data

Data Type	Purpose
Device identifiers (e.g. UDID, IMEI)	App analytics, crash reporting
Mobile network and carrier	Service diagnostics
App usage logs	Usage analytics, feature improvement
IP address, browser type	Website analytics (Google Analytics)
Crash logs & performance data	App stability and performance enhancements

1.3 Cookies & Similar Technologies (Website Only)

Essential Cookies: Required for core functionality (e.g. session management).
Analytics Cookies: Track page views, referral URLs, and usage patterns (opt-in via cookie banner).

2. How We Use Your Information

Service Operation & Support: To enable account creation, process transactions, and respond to support inquiries.
Security & Fraud Prevention: To authenticate users, detect suspicious activity, and secure our systems.
Analytics & Product Improvement: To analyze usage patterns and optimize features.
Communications: To send updates, security alerts, and—with your consent—marketing messages.

3. Google Play Data Safety Disclosure

Data Category	Collected?	Shared?	Purpose
Location	No	No	N/A
Personal Info	Yes	No	Account creation, support
Contacts	No	No	N/A
Photos/Media/Files	No	No	N/A
Diagnostics	Yes	No	Crash reporting, performance monitoring
App Activity	Yes	No	Usage analytics

4. Legal Bases for Processing (EEA Users)

Consent: Where you’ve agreed (e.g. cookies, push notifications).
Contract Necessity: To fulfill your requests (e.g. payment processing).
Legitimate Interests: For security, fraud prevention, and product improvement.

5. Sharing & Disclosure

We do not sell or rent your personal data. We may share with:

Service Providers: Payment processors, hosting providers, analytics platforms.
Legal Authorities: When required by law or to protect rights.
Business Transfers: In a merger, sale, or acquisition (subject to confidentiality).

6. Your Choices & Rights

Account Data: You can access, correct, or delete your account information by contacting privacy@bitpos.pro.
Cookies: Manage via our cookie banner or your browser settings.
Marketing Communications: Unsubscribe at any time using the link in emails.
EEA Rights: Access, rectification, erasure, portability, restriction, objection—contact us to exercise.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined (e.g. transaction records for tax compliance) or as required by law.

8. Security

We employ administrative, technical, and physical measures (encryption, access controls, secure servers) to protect your data. No system is entirely foolproof, however.

9. Children’s Privacy

Our Service is not intended for anyone under 16. We do not knowingly collect data from minors. If you believe we have, please contact us to delete it.

10. Changes to This Policy

We may update this policy. We’ll post the revised date here and, where required, obtain fresh consent (e.g. for cookie changes).